SERVICE

We will conduct research on the customer’s site and customize a suitable material handling solution for the customer. Provide customers with more personalized solutions, including the most suitable product configuration suggestions, on-site infrastructure solutions, etc.
Every industry has unique challenges. Our technical team, composed of over 200 senior engineers and industry experts, works with you to design customized lifting solutions that perfectly match your operational requirements .
●Application Analysis: Based on your factory environment and your specific requirements, we will assess your load capacity and span requirements, and customize a professional lifting solution for you.
●3D Design and Simulation: We utilize the most advanced industrial equipment and employ advanced modeling techniques to visually demonstrate the performance effects of the equipment before manufacturing.
●Full Customization: From explosion-proof cranes for hazardous environments to nuclear-grade special cranes and intelligent warehouse cranes .

our greatest asset is our people. Behind every crane we manufacture and every solution we deliver stands a team of dedicated professionals committed to excellence. We combine our profound technical expertise with a customer-centric service philosophy to provide support to global clients. With the support of the National Enterprise Technology Center and over 500 national patents, the R&D team of Henan Mining has gathered more than 200 senior engineers and industry experts, dedicated to continuous innovation. Mining engineers have developed intelligent and energy-saving upgrading solutions that comply with ISO, FEM and DIN standards.
●10+ High-Level Industry Experts with decades of experience in crane design and manufacturing
●200+ Senior & Mid-Level Engineers specializing in mechanical design, electrical systems, structural analysis, and intelligent controls
●500+ National Patents and provincial scientific and technological achievements, demonstrating our commitment to continuous innovation

Correct installation is of vital importance for safety and the lifespan of the equipment. Our professional technicians will ensure that your equipment can seamlessly integrate with your facilities. We will provide quick and convenient guidance for installation, thereby enhancing factory efficiency.
The certification installation engineers of Henan mines ensure every aspect from delivery to operation. We handle every detail - foundation inspection, precise mechanical alignment, and comprehensive electrical integration - to ensure that your crane can operate safely and reliably.
●Turnkey Project Management: We handle everything from foundation verification to final assembly.
●Factory Acceptance Testing (FAT): Rigorous testing at our facility ensures compliance with international standards (ISO, FEM, DIN) .
●On-Site Load Testing: Full functionality and safety certification before handover.

7*24 hours of counseling service: offering the most effective and fastest service to resolve any problems for customers.We stand by our equipment with a responsive service network and a comprehensive warranty.
Backed by 428+ global service locations, 24‑hour on‑site response, our dedicated support team provides lifetime tracking and rapid assistance—minimizing downtime and keeping your operations running smoothly around the clock.
●Lifetime Support: A dedicated after-sales service system ensures prompt assistance .
●Genuine OEM Parts: Guaranteed availability of high-quality parts to ensure perfect fit and function.
●Global Service Network: Over 428 sales and service agencies worldwide to support you locally

Safe operation is our top priority. We offer comprehensive training on crane operation knowledge to ensure that your team can operate the equipment safely and efficiently.
By providing employees with knowledge and skills, we can reduce the risk of accidents, minimize downtime, and extend the service life of lifting equipment. Safety is not merely a practice, but a shared commitment of ours.
●On-Site Operation Demonstrations: Hands-on training at your facility.
●Safety Procedure Education: Comprehensive instruction on best practices and regulatory compliance.
●Maintenance Workshops: Training for your maintenance staff on routine checks and troubleshooting .